Refund Policy

Effective date: 2026-03-11

1. Refund Window

All purchases are eligible for a full refund when requested within 14 calendar days from the payment date.

2. Scope

This 14-day refund window applies to every charge, including first purchases and renewal charges.

3. Processing

Approved refunds are returned to the original payment method used for the charge.

4. Contact

To request a refund, contact team@heronai.one.